Guidelines for staff in leadership positions
The guidelines for staff in leadership positions at Leibniz University Hannover highlight the importance of good leadership for success in the workplace and support staff in leadership positions in their roles.
Principles of service orientation
The university's administrative departments have agreed on specific service-orientation principles – in particular, appreciative communication, transparent action, and qualified and solution-oriented advisory services.
Administrative benchmarking
Since 2005, Leibniz University Hannover has been involved in benchmarking in the context of construction and buildings management at universities in Lower Saxony. The goal is to conduct a comparative analysis of current resources and individual universities' performance in order to implement approaches for possible improvement with regard to effectiveness and efficiency. The data from the 17 universities involved is updated every two years and is discussed in workshops on a yearly basis.
Process analysis and optimisation
The internal Organisational Development department provides subject-related and methodological support for the initiation, analysis and optimisation of processes. This includes the planning and hosting of workshops, the conducting of interviews and the documentation of results.
Process optimisation focuses on supporting university goals – such as excellent research and teaching, ideal study conditions, increased internationalisation and digitalisation – in the best possible way. Sustainability and accessibility are also particularly important aims. Cooperation between administrative and academic departments ensures that processes are continuously enhanced in the interest of service orientation.
If you have general queries, comments or input related to the administrative departments at Leibniz University Hannover, please use the central service email address: serviceoptimierung@zuv.uni-hannover.de . The Organisational Development department welcomes suggestions and will discuss the possibility of implementing them with the respective service facilities.
In addition to answering queries, the department systematically analyses input provided via the service email address on an annual basis for the purpose of quality assurance and the improvement of administrative services.
